At Neverkicks, client pleasure is our pinnacle priority. If you aren't absolutely glad together along with your purchase, we're right here to help you via the go-back and refund process. Please examine our coverage below to recognize a way to go back to gadgets and request refunds under one-of-a-kind circumstances.

1. Return Eligibility

1.1. Valid Time

• Requests for exchange/return must be sent to us within 07 days from the date of receipt of the goods (based on delivery information from the shipping unit).
• After the above time, we do not support exchange/return in any form.

1.2. Product Condition

• The product must be intact, unused, without signs of being worn outdoors, not dirty, not smelly, and have all the accessories (shoe box, wrapping paper, tags, etc.).
• The shoe box is also a part of the product - Neverkicks does not accept exchanges/returns if the box is torn, dented, written on, or taped directly.
• In case the product is defective due to the manufacturer (broken glue, broken sole, torn lining, etc.), please take clear photos/videos and send them to the customer service team for the fastest processing.

1.3. Cases Not Supported for Exchange/Return

• The product is in the sale/clearance/flash deal category or purchased in special promotion programs.
• The order has been requested for exchange/return once before.
• The product belongs to the "collection/hype items" group - limited edition shoes, confirmed to be authentic & deadstock (100% new). We do not accept exchanges or returns for any reason unless the product has a manufacturing defect.

1.4. Exchange/Return Cost

• In case of exchange due to the customer choosing the wrong size or wanting to change to another model, the customer will bear all 2-way shipping costs.
• If the error is on Neverkicks' part (wrong model, wrong size, defective product), we will bear all exchange/return costs.
• We encourage you to carefully check the size information, description, and product image before placing an order. Neverkicks is always ready to help you choose the shoes that best suit your style and foot size.

2. How to Initiate a Return

To provoke a go-back, please comply with those steps:

• Contact Us: Email our customer service crew at support@neverkicks.store together along with your order, a wide variety, and a cause to go back.
  
• Return Authorization: Once we assess your request, we can provide you with a Return Authorization Number (RAN) and instructions on how to continue with the return.
  
• Package Your Item: Securely bundle the object(s) you desire to go back, consisting of the unique packaging and your Return Authorization Number at the outside of the box.
  
• Ship the Package: Send the bundle to the deal with furnished on your go-back commands. You are liable for the go-back transport prices until the go-back is because of our error (e.g., faulty gadgets, incorrect products).
  

3. Refund Process

Once we obtain your object again, we can look at it and notify you of the approval or rejection of your refund. The refund can be processed and implemented in your unique fee approach within 5-10 enterprise days after approval.

4. Return Scenarios

4.1. Defective or Damaged Items

• If you obtain a faulty or broken object, please contact us within forty-eight hours of shipping. Provide snapshots of the damage in conjunction with your wide variety of orders.
  
• We will set up an alternative or, for a problem, a complete refund, consisting of any transport prices incurred.
  

4.2. Wrong Product Received

• If you acquired the incorrect object, please notify us within forty-eight hours of shipping. Include snapshots of the wrong object and your order's wide variety in your email.
  
• We will ship you the best object at no extra fee and set up for the return of the wrong object.
  

4.3. Late or Missing Deliveries

If your order has now no longer arrived inside the anticipated shipping timeframe, please reach out to us. We will work with our transport companions to find your bundle.

If your bundle is deemed lost, we can issue a complete refund or ship an alternative, primarily based on your preference.

4.4. Order Cancellation

If you desire to cancel your order, please contact us within 24 hours of placing the order. If your order has now no longer been processed, we can cancel it and problem a complete refund.

If the order has already been shipped, you may want to provoke a go-back after you obtain the object.

5. Exclusions

Customized or personalized gadgets aren't eligible for go-back or refund until faulty or broken upon arrival.

Items bought in the course of clearance or promotional income may also have one-of-a-kind go-back phrases. Please take a look at the precise phrases at the time of purchase.

6. Contact Us for Support

If you have any questions or need assistance regarding returns or refunds, please contact us:

Email: support@neverkicks.store

Thank you for shopping with Neverkicks! We appreciate your trust and are dedicated to ensuring your satisfaction with every purchase.